| Help | FAQs |
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| Who is A Perfect Match |
| A Perfect Match is a tennis and specialty sports apparel retailer. Our business offices and warehouse are located in Littleton, Colorado. We have been selling tennis apparel in the Intermountain Region since 1989. Tennis-apparel.com was launched in March, 2000." |
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| Do you sell used merchandise? |
| No. We only sell new and unworn merchandise which we purchase directly from the world's premiere manufacturers. |
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| How do you select the items which you sell? |
| We strive to offer a wide variety of merchandise for all types of players. We select the items which we sell based upon the quality of manufacture, comfort, court performance, and value. |
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| Do you carry items in-stock? |
| Yes. Our site will only allow you to purchase items which are in-stock at our warehouse. We may display some items on the site which are temporarily out-of-stock, but you will not be allowed to purchase these until we receive them. If you encounter an out-of stock item which you would like to purchase, we offer a convenient e-mail notification service which will inform you when an out-of stock item becomes available. |
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| How current are the styles which you offer? |
| We carry a wide selection of classic/basic designs which are available year-round. In addition, we purchase select items from the new seasonal lines as they become available. Seasonal items often sell-out quickly, and certain sizes and/or colors may become unavailable from the manufacturer. |
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| Can I make a "special order"? |
| Yes. We invite you to contact our sales department for any special purchases which you may wish to make. Oftentimes, we can special order entire outfits or matching pieces which we normally don't carry in-stock. |
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| Will you share my information with other companies? |
| We will never share any personal information including your email address for any reason other than required by law. |
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| Is my order transaction and information secure? |
| For transaction security, we use Secure Sockets Layer (SSL) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen. |
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| How do I place an order? |
| We take pride in our customer service. If you are not sure if a product is exactly what you need or want more information, call one of our experienced professionals at 888-793-1991. They will help you with any questions or problems you might have. We can even take your order over the phone. You will get all of the same notifications you would get if you ordered from our website, including a confirmation, confirmation of approval and shipment tracking information. To purchase online, locate an item which you wish to purchase and click on the 'Buy It' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point you will be ready to place your order. After your order is placed you will receive an immediate confirmation of your order. After your order is processed and approved you will receive an email confirmation. Finally, you will receive a shipment confirmation when we ship your order. |
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| How do I cancel an order? |
| You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please call our Customer Service Team at 888-793-1991 to make sure we have not shipped your order. After it has shipped, we will assist in any special arrangements that will be required to cancel your order. We are happy to assist you in any way possible to satisfy our valuable customers. |
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| How will my order be shipped? |
| Standard delivery within the United States is provided by the US Postal service via Priority Mail (2-3 business days). Standard delivery charges are $5.95 for single items weighing less than one pound, and $6.95 for all other orders. Optional delivery methods include Ground, Two Day and Next Day delivery, which is provided by United Parcel Service. Actual charges for UPS shipping methods are calculated at Checkout, and you can select the shipping method at that time. |
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| Will you ship my order the day you receive it? |
| Orders which are received by 12:00 p.m. Monday - Friday (Mountain Time) will be shipped the same business day, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day. |
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